{"id":4962,"date":"2017-12-26T16:26:42","date_gmt":"2017-12-26T16:26:42","guid":{"rendered":"http:\/\/www.atomgrp.co.uk\/wordpress\/?page_id=4962"},"modified":"2025-07-25T12:46:19","modified_gmt":"2025-07-25T11:46:19","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.impactsf.co.uk\/index.php\/resources\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4962\" class=\"elementor elementor-4962\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b83 elementor-section-content-bottom elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b83\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-746a elementor-invisible\" data-id=\"746a\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInDown&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1983 elementor-widget elementor-widget-heading\" data-id=\"1983\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b95ee3 elementor-section-content-top elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6b95ee3\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b56004\" data-id=\"6b56004\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b7b7025 elementor-widget elementor-widget-heading\" data-id=\"b7b7025\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Making a Complaint<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c95f2ef elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"c95f2ef\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAs an organisation, we take any and all complaints incredibly seriously. We always strive to provide the highest quality advice and service to our customers and we always do what we can to resolve complaints both quickly and to our customers satisfaction.<br><br>\nYou can make a complaint by contacting us using the details below:<br><br>In writing: The Compliance Department, impact specialist finance, 20 Barttelot Road, Horsham, West Sussex, RH12 1DQ<br><br>By Phone: 01403 27 26 25<br><br>By Email: <a href=\"mailto:&quot;info@impactsf.co.uk&quot;\">info@impactsf.co.uk<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-rhqbyic elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"rhqbyic\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-qmqhqkf\" data-id=\"qmqhqkf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b9e elementor-widget elementor-widget-heading\" data-id=\"4b9e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">The complaint process<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0bc101 elementor-widget elementor-widget-icon-box\" data-id=\"d0bc101\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe have created a step by step guide to help you with the complaints process from beginning to end. \n\n<br><br>If you are looking to make a complaint please refer to the guide below.\u200b\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-tkderhj elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"tkderhj\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2221\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2221\" aria-expanded=\"false\">Working Day 1<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2222\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2222\" aria-expanded=\"false\">Working Day 3<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2223\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2223\" aria-expanded=\"false\">End of Week 4<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2224\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2224\" aria-expanded=\"false\">End of Week 8<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2225\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2225\" aria-expanded=\"false\">Final Decision<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2226\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2226\" aria-expanded=\"false\">Useful Information<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2221\" aria-expanded=\"false\">Working Day 1<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2221\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2221\" tabindex=\"0\" hidden=\"false\"><p>When we are notified of a complaint we will record the details and, if we can resolve the matter there and then, we will.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2222\" aria-expanded=\"false\">Working Day 3<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2222\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2222\" tabindex=\"0\" hidden=\"hidden\"><p>If we haven\u2019t resolved the matter within 3 business day, because the situation require further investigation, we will acknowledge the situation in writing, sending you a copy of this process and explaining the next steps.<\/p><p>\u00a0<\/p><p>If your complaint is resolved within this time frame we will issue you a &#8220;summary resolution communication&#8221; which will confirm your rights under the Financial Ombudsman Service (FOS)<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2223\" aria-expanded=\"false\">End of Week 4<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2223\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2223\" tabindex=\"0\" hidden=\"hidden\"><p>If the complaint is not resolved within a four week period, our compliance department will write to you confirming this and duly explain the reasons for the delay.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2224\" aria-expanded=\"false\">End of Week 8<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2224\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2224\" tabindex=\"0\" hidden=\"hidden\"><p>If Impact Specialist Finance, are still unable to resolve your complaint within 8 weeks, we will write to you confirming this. An explanation will be offered, with reasons for the delay, and permission requested to continue investigation.<\/p><p>\u00a0<\/p><p>At this stage we will remind you of your right to refer the complaint to the Financial Ombudsman Service (FOS) with details of how to do this.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2225\" aria-expanded=\"false\">Final Decision<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2225\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2225\" tabindex=\"0\" hidden=\"hidden\"><p>As soon as the investigation has been completed you will be written to by our compliance department providing a full explanation of the investigation and setting out their findings and why they have reached their decision.<\/p><p>\u00a0<\/p><p>The findings will either be that you had &#8220;cause&#8221; or &#8220;no cause&#8221; to complain.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2226\" aria-expanded=\"false\">Useful Information<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2226\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2226\" tabindex=\"0\" hidden=\"hidden\"><p>The Financial Conduct Authority (FCA) states that <em>&#8220;a complaint is considered resolved where the complainant has indicated acceptance of a response form the respondent. With neither the response nor acceptance having to be in writing&#8221;<\/em>.<\/p>\n<p><\/p>\n<p>It is our commitment to keep you informed about the progress of the investigation of your complaint. You may request an update at any time.<\/p>\n<p><\/p>\n<p>Contact details are:<\/p>\n<p><\/p>\n<p><strong>In Writing:<\/strong> The Compliance Department, impact specialist finance, 20 Barttelot Road, Horsham, West Sussex, RH12 1DQ<\/p>\n<p><strong>By Phone:<\/strong> 01403 27 26 25<\/p>\n<p><strong>By Email:<\/strong>&nbsp; <a href=\"mailto:info@impactsf.co.uk\">info@impactsf.co.uk<\/a><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66c06c2 elementor-section-content-top elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66c06c2\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9bc6a97\" data-id=\"9bc6a97\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35e9476 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"35e9476\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/www.impactsf.co.uk\/wp-content\/uploads\/2024\/09\/Customer-Complaints-Brochure-09.2024.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">For More Information Click Here to Download Our Complaints Brochure<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b81fd9c elementor-widget elementor-widget-spacer\" data-id=\"b81fd9c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4dd136 elementor-widget elementor-widget-heading\" data-id=\"c4dd136\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">The Financial Ombudsman Service<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88b15f4 elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"88b15f4\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tContact Details:<br><br>\n\nThe Financial Ombudsman Service, Exchange Towers, London E14 9SR<br><br>\n\nMonday to Friday \u2013 8am to 8pm\n<br>Saturday \u2013 9am to 1pm<br>\n\n<br><strong>0800 023 4 567<\/strong>\n<br>Calls to this number are now free on mobile phones and landlines\n\n<br><br><strong>0300 123 9 123<\/strong><br>Calls to this number cost no more than calls to 01 and 02 numbers\n\n<br><br>These numbers may not be available from outside the UK, please call us from abroad on <br><strong>+44 20 7964 0500<\/strong>.\n\n<br><br>Email<br> <strong>complaint.info@financial-ombudsman.org.uk<\/strong>\n\n<br><br>Website <br><strong>www.financial-ombudsman.org.uk<\/strong>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e6e515 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e6e515\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-09d9595\" data-id=\"09d9595\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-afa2020 elementor-section-stretched elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"afa2020\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d5a38ae\" data-id=\"d5a38ae\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08e5875 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-phone elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"08e5875\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tThe Financial Ombudsman Service <br>Contact Details:<br><br>\n\nThe Financial Ombudsman Service, <br>Exchange Towers, London E14 9SR<br><br>\n\nMonday to Friday \u2013 8am to 8pm\n<br>Saturday \u2013 9am to 1pm<br>\n\n<br><strong>0800 023 4 567<\/strong>\n<br>Calls to this number are now free on <br>mobile phones and landlines\n\n<br><br><strong>0300 123 9 123<\/strong><br>Calls to this number cost no more than <br>calls to 01 and 02 numbers\n\n<br><br>These numbers may not be available from outside the UK, please call us from abroad on <br><strong>+44 20 7964 0500<\/strong>.\n\n<br><br>Email<br> <strong>complaint.info@financial-ombudsman.org.uk<\/strong>\n\n<br><br>Website <br><strong>www.financial-ombudsman.org.uk<\/strong>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b50abca\" data-id=\"b50abca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e5b73d elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-phone elementor-widget elementor-widget-image\" data-id=\"8e5b73d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"251\" src=\"https:\/\/www.impactsf.co.uk\/wp-content\/uploads\/2017\/12\/financial-ombudsman-service-logo-1024x402.jpg\" class=\"attachment-large size-large wp-image-6441\" alt=\"Basic CMYK\" srcset=\"https:\/\/www.impactsf.co.uk\/wp-content\/uploads\/2017\/12\/financial-ombudsman-service-logo-1024x402.jpg 1024w, https:\/\/www.impactsf.co.uk\/wp-content\/uploads\/2017\/12\/financial-ombudsman-service-logo-300x118.jpg 300w, https:\/\/www.impactsf.co.uk\/wp-content\/uploads\/2017\/12\/financial-ombudsman-service-logo-768x302.jpg 768w, https:\/\/www.impactsf.co.uk\/wp-content\/uploads\/2017\/12\/financial-ombudsman-service-logo-600x236.jpg 600w, https:\/\/www.impactsf.co.uk\/wp-content\/uploads\/2017\/12\/financial-ombudsman-service-logo.jpg 1491w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-43cb elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"43cb\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70a4\" data-id=\"70a4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5906875 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5906875\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fae7477\" data-id=\"fae7477\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56e257e elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"56e257e\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clock\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tOpening Times\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<b>Monday to Friday: 9:00 - 17:30<br>Saturday: Closed<br>\nSunday: Closed <\/b>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fe99b0 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"2fe99b0\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-map-marker-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContact Details\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<b>impact HO, 20 Barttelot Road, <br>Horsham, West Sussex RH12 1DQ<br>Phone: 01403  272625<br>Email: info@impactsf.co.uk<\/b>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-43b5807\" data-id=\"43b5807\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b4163c elementor-widget elementor-widget-google_maps\" data-id=\"8b4163c\" data-element_type=\"widget\" data-widget_type=\"google_maps.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-custom-embed\">\n\t\t\t<iframe loading=\"lazy\"\n\t\t\t\t\tsrc=\"https:\/\/maps.google.com\/maps?q=impact%20specialist%20finance&#038;t=m&#038;z=15&#038;output=embed&#038;iwloc=near\"\n\t\t\t\t\ttitle=\"impact specialist finance\"\n\t\t\t\t\taria-label=\"impact specialist finance\"\n\t\t\t><\/iframe>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-c37f841 elementor-shape-circle elementor-grid-0 e-grid-align-center elementor-widget elementor-widget-social-icons\" data-id=\"c37f841\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-twitter elementor-animation-wobble-vertical elementor-repeater-item-0c79846\" href=\"https:\/\/twitter.com\/impactsfinance\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Twitter<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-twitter\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-animation-wobble-vertical elementor-repeater-item-xmoknyr\" href=\"https:\/\/en-gb.facebook.com\/impactspecialistfinance\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-facebook\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-animation-wobble-vertical elementor-repeater-item-d71c7c3\" href=\"https:\/\/www.instagram.com\/impactspecialistfinance\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-instagram\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-youtube elementor-animation-wobble-vertical elementor-repeater-item-42f56fd\" href=\"https:\/\/www.youtube.com\/channel\/UC6yPh_A8Y_Tp0SRSxhtzoxA\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Youtube<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-youtube\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-animation-wobble-vertical elementor-repeater-item-jm3e195\" href=\"https:\/\/uk.linkedin.com\/company\/atom-all-types-of-mortgages-ltd-\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-linkedin\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Making a Complaint As an organisation, we take any and all complaints incredibly seriously. We always strive to provide the highest quality advice and service to our customers and we always do what we can to resolve complaints both quickly and to our customers satisfaction. You can make a complaint by contacting us using [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1969,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"slim_seo":{"description":"Read our complaints procedure\u2014how to raise concerns and what to expect. Impact is committed to fair, transparent customer service.","title":"Complaints - Impact Specialist Finance"},"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.impactsf.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/4962"}],"collection":[{"href":"https:\/\/www.impactsf.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.impactsf.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.impactsf.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.impactsf.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=4962"}],"version-history":[{"count":4,"href":"https:\/\/www.impactsf.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/4962\/revisions"}],"predecessor-version":[{"id":17113,"href":"https:\/\/www.impactsf.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/4962\/revisions\/17113"}],"up":[{"embeddable":true,"href":"https:\/\/www.impactsf.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/1969"}],"wp:attachment":[{"href":"https:\/\/www.impactsf.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=4962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}