Complaints

Complaints

Making a Complaint

As an organisation, we take any and all complaints incredibly seriously. We always strive to provide the highest quality advice and service to our customers and we always do what we can to resolve complaints both quickly and to our customers satisfaction.

You can make a complaint by contacting us using the details below:

In writing: The Compliance Department, impact specialist finance, 20 Barttelot Road, Horsham, West Sussex, RH12 1DQ

By Phone: 01403 27 26 25

By Email: [email protected]

The complaint process

We have created a step by step guide to help you with the complaints process from beginning to end.

If you are looking to make a complaint please refer to the guide below.​

The Financial Ombudsman Service

Contact Details:

The Financial Ombudsman Service, Exchange Towers, London E14 9SR

Monday to Friday – 8am to 8pm
Saturday – 9am to 1pm

0800 023 4 567
Calls to this number are now free on mobile phones and landlines

0300 123 9 123
Calls to this number cost no more than calls to 01 and 02 numbers

These numbers may not be available from outside the UK, please call us from abroad on
+44 20 7964 0500.

Email
[email protected]

Website
www.financial-ombudsman.org.uk

The Financial Ombudsman Service
Contact Details:

The Financial Ombudsman Service,
Exchange Towers, London E14 9SR

Monday to Friday – 8am to 8pm
Saturday – 9am to 1pm

0800 023 4 567
Calls to this number are now free on
mobile phones and landlines

0300 123 9 123
Calls to this number cost no more than
calls to 01 and 02 numbers

These numbers may not be available from outside the UK, please call us from abroad on
+44 20 7964 0500.

Email
[email protected]

Website
www.financial-ombudsman.org.uk

Opening Times

Monday to Friday: 9:00 - 17:30
Saturday: Closed
Sunday: Closed

Contact Details

impact House, 24 Carfax,
Horsham, West Sussex RH12 1EB
Phone: 01403 272625
Email: [email protected]