Careers

A great opportunity has arisen for a Mortgage Administrator to join our mortgage brokerage team based in central Horsham, West Sussex.

Impact Specialist Finance is an expert in specialist mortgage lending, meaning we can help almost anyone, from borrowers with poor credit who have struggled on the high street to portfolio landlords looking to expand and maximise their property businesses.

Working in a vibrant, friendly, and professional team, you will be responsible for supporting our mortgage brokers in their day-to-day activities, including liaising with clients, lenders, and solicitors.

The position would suit an experienced administrator with client service skills, keen attention to detail, and a strong background in customer service.

Duties will include:

• Handling emails and telephone enquiries
• Liaising with clients, lenders and solicitors to facilitate the mortgage process
• Keeping client cases up to date and accurate
• Providing documentation to lenders, advisers, and customers in a timely manner
• Ensuring compliance with money laundering regulations
• Filing client correspondence and relevant documentation
• Managing your workload efficiently to meet deadlines and client expectations

Benefits of working at Impact Specialist Finance:

• Competitive salary
• Company pension
• Collaborative working environment
• Flexible 22 days holiday plus bank holidays
• Additional holiday entitlement based on years of service
• Career development, coaching, and training
• Monday to Friday (9:00 am – 5:30 pm)

Key Requirements:

• 3+ years of experience as an administrator
• Preferably, experience in the mortgage or financial services sector
• A professional telephone manner
• Good communication skills, both verbal and written
• Organised, self-motivated, and a team player
• Ability to work under pressure
• Numerate and detail-oriented
• Great customer service skills

Join our team!

This is your chance to work in a forward-thinking and expanding company, helping people get the right advice and mortgages to achieve their property ownership dreams.

Job Type: Full-time, Permanent

Salary: Up to £25,000 per year

Are you seeking a career opportunity with a reputable financial services brokerage? Impact Specialist Finance is looking for a dedicated Mortgage Adviser to join our team!

Founded in 1991, Impact Specialist Finance are experts in mortgage lending. Our extensive experience allows us to assist a wide range of clients, from those with poor credit histories who struggle with high street lenders to portfolio landlords aiming to expand their property businesses.

What we offer:

• Customer-Centric Approach: We pride ourselves on providing top-notch advice and support to our customers. Our commitment to finding the right mortgage solutions and delivering friendly, supportive service is at the core of our business.
• Award-Winning Service: We were honoured with the Best Specialist Mortgage Broker award at the 2023 What Mortgage Awards.
• Excellent Reputation: Our customers rate us as Excellent on Trustpilot, reflecting our dedication to outstanding customer service.

You’ll need to be:

• CeMAP qualified with +1 year of adviser experience
• Ideally, have CAS status
• Whole of market OR multiple lender experience
• Organised and able to manage multiple cases in a fast-paced environment

The role would be suited to someone who can:

• Create a best-in-class advice service for all customers by assessing applications and issuing high-quality recommendations efficiently, while keeping the customer fully informed throughout the process.
• Provide a 5-star customer experience in all interactions by putting the customer first and empathising with purpose.
• Deliver high-quality communication via phone, email, and face-to-face meetings.
• Manage an ongoing pipeline of applications proactively, efficiently, and effectively.
• Work closely with colleagues and the wider impact team to deliver the best results for the customer.
• Adhere to quality and compliance standards.

Benefits of working as a mortgage adviser with Impact include:

• Leads provided
• Collaborative working environment
• Competitive salary + Commission
• Flexible holiday
• Career development, coaching and training
• Award-winning OMS CRM platform to manage your clients’ cases
• Administrative support
• This role is office based, but hybrid working is possible

Join us!

If you’re passionate about helping customers achieve their property goals and want to be part of an award-winning team, apply now to become a Mortgage Adviser with Impact Specialist Finance in Horsham.

Job Type: Full-time, Permanent

Salary: From £25,000 per year + Commission