Terms & Conditions

1. Introduction

1.1 These terms set out the general conditions under which impact specialist finance limited' services are to be provided to clients, including details of the specific services and any charges. This must be read in conjunction with the impact specialist finance Client Agreement and Privacy Notice which is provided as part of our interview process.

2. Obligations

2.1 The prospective client agrees to provide impact specialist finance limited with full and necessary details about their personal, financial and other circumstances, including knowledge and experience, risk appetite, aims and objectives for their proposed mortgage and potential protection needs.

2.2 The client has the legal capacity to enter into this agreement.

2.3 impact specialist finance limited confirms that it has the necessary regulatory permissions to provide advice and services in those areas disclosed in impact specialist finance’s Client Agreement document.

2.4 The client agrees to appoint impact specialist finance limited as their agent.

2.5 impact specialist finance limited agrees to act as the agent for the client in relation to the services agreed at clause 3 below.

3. Service

3.1 impact specialist finance limited agrees to conduct an analysis of the personal information provided by the client at the time of entering into the agreement and determine, based upon this information, that existing mortgage arrangements held in the name of the client remain suitable and, in the client’s, best interest or not, and report to the client details of this analysis.

3.2 impact specialist finance limited will provide advice having assessed the clients demands and needs and conduct a holistic analysis of the client’s mortgage and non-investment protection plans that fall within the regulated permission of impact specialist finance limited and make personal recommendations in these areas.

3.3 impact specialist finance limited will use the information provided by the client. They cannot be held responsible for any non-disclosed details that may subsequently effect the application, or lender decision. (Particularly where it would be reasonably expected for the client to make impact specialist finance limited aware of such information).

3.4 The lender's decision is final and based upon receipt of a completed application form, Decision in Principle form and supporting documents.

3.5 For Non-Investment Insurance Products we may share your details with our 3rd Party, specialist, protection partner, Caspian Insurance Services. This will be after we have reviewed your possible needs for non-investment pure protection, personal general household, and commercial general insurance contracts. You permit us to share your relevant information as necessary. Please let us know if you would like to opt out of this service.

3.5 impact specialist finance limited recommends that clients should not instruct solicitors and incur costs until the case has been fully agreed to by the lender in question.

4. Payment

4.1 An application fee will be required with the mortgage application.

4.2 A further fee falls due on receipt of your 'Mortgage Offer' from the Lender.

4.3 Our fees are shown in our Client Agreement.

4.4 Payments for services will be made to impact specialist finance limited and not to a named individual.

5. Cessation of the Agreement

5.1 The client agrees to settle in full any outstanding payments due to impact specialist finance limited at the time of the termination of their agreement. impact specialist finance limited agrees to provide the client with full details of all incomplete transactions at the time of the termination of the agreement.

6. Marketing

6.1 impact specialist finance limited will not use the client’s personal details for the purpose of marketing other services and products offered by impact specialist finance limited, unless the client expresses their specific consent to do so. Our Privacy policy can be accessed here.

7. Authorisation and Regulation

7.1 impact specialist finance limited is authorised and regulated by the Financial Conduct Authority (FCA). Their FCA registration number is 810314.

The address of the Financial Conduct Authority is:

12 Endeavour Square

London

E20 1JN

7.2 impact specialist finance limited‘s permitted business is advising, arranging (bringing about) transactions in home purchase plans, home reversion plans, regulated mortgages, consumer buy to lets, business buy to lets and non-investment insurances.

7.3 You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.

8. Conflicts of Interest

8.1 impact specialist finance limited will always act honestly, fairly and professionally when conducting business with you.

8.2 impact specialist finance limited will make you aware of the existence of any conflict of interest that we are aware of, which arises between the work we are doing for you and any of our other clients or ourselves and obtain your consent to continue before we carry out your instructions.

8.3 impact specialist finance limited will take all reasonable steps to prevent conflicts of interest and to ensure your fair treatment where one does arise. A copy of our conflict-of-interest policy is available upon request.

9. Compensation Information

9.1 impact specialist finance limited meets the requirements of the FCA rules regarding financial resources, including provisions regarding holding and maintaining appropriate professional indemnity insurance.

9.2 We are also covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. The value of this compensation depends on the type of business and the circumstances of the claim, as follows:

Insurance - (Where impact specialist finance limited provided advice). Insurance advising and arranging is covered for 90% of the claim without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.

Home Finance Products - Mortgages, Home Purchase Plans and Equity Release advising and arranging is covered up to a maximum limit of £85,000.

9.3 Further information about compensation scheme arrangements is available from the FSCS.

10. Client Money

10.1 We do not have the authority to hold client money and do not operate a client account for the receipt and payment of client money. All client money should be paid to the product provider concerned.

11. Confidentiality and Data Protection

11.1. Some or all of the information supplied to impact specialist finance limited in connection with an Enquiry, Decision in Principal or Application will be held on computer and / or paper and will comprise Personal Data (as defined by the DPA / GDPR). Unless required to do so by law, we will not disclose such information to anyone else other than the lender and their third parties to assist in the provision and servicing of your application.

11.2. Please note that telephone calls are recorded for training and monitoring purposes.

11.3 You agree that we can maintain and retain an accurate record of all dealings with you for such periods of time as required by the FCA client record keeping rules. The organisations Privacy Policy will have been provided to you separately.

12. Other Benefits

12.1 From time to time we may receive other benefits from institutions that we introduce a customer to. These other benefits can be in the form of monetary or non-monetary benefits and are intended to enhance the service we can provide to our clients. We agree to provide you with details of any monetary or non-monetary benefit received in relation to any transaction completed for you upon request.

13. Disputes Resolution

13.1 If you wish to register a complaint, please contact us:

In Writing: The Compliance Department, 20 Barttelot Road, Horsham, West Sussex, RH12 1DQ

By Phone: 01403 27 26 25

By Email: info@impactsf.co.uk

For further details of our customer complaint handling process, click here.

13.2 If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Their contact details are:

In Writing: The Financial Ombudsmen Services, Exchange Tower, London, E14 9SR

By Phone: 0800 023 4567

By Email: complaint.info@financial-ombudsmen.org.uk

14. Law and Jurisdiction

14.1 You agree that our agreement shall be governed and shall be construed in accordance with English Law, and that the parties shall submit to the exclusive jurisdiction of the English Courts in the event that any dispute cannot be settled under the Disputes Resolution term.

If you have any further questions or require any further information regarding these Terms and Conditions, please contact impact specialist finance:

In Writing: 20 Barttelot Road, Horsham, West Sussex, RH12 1DQ

By Phone: 01403 272625

By Email: info@impactsf.co.uk

v1 Feb2023