Terms and Conditions

Terms & Conditions

1. Introduction

1.1 These terms set out the general conditions under which impact specialist finance services are to be provided to clients, including details of the specific services required and any charges for these services. This must be read in conjunction with the impact specialist finance About Our Services and Fees documents which will be provided as part of our interview process.

2. Obligations

2.1 The client agrees to provide impact specialist finance with full and frank details about their personal, financial and other circumstances including knowledge and experience, risk appetite, ability to tolerate losses, capacity to accept losses and the client’s aims and objectives in respect of any financial needs. The client has the legal capacity to enter into this agreement.
2.2 impact specialist finance confirms that it has the necessary delegated regulatory permissions to provide advice and services in those areas disclosed in impact specialist finance’s About Our Services and Fees document.
2.3 The client agrees to appoint impact specialist finance as their agent.
2.4 impact specialist finance agrees to act as the agent for the client in relation to the services agreed at clause 3 below.
2.5 Unless otherwise confirmed in writing, impact specialist finance agrees to treat the client as a Retail Client.

3. Service

3.1 impact specialist finance agrees to conduct an analysis of the personal information provided by the client at the time of entering into the agreement and determine, based upon this information, that all existing arrangements held in the name of the client are still suitable and, in the client’s, best interest or not, and report to the client details of this analysis.
3.2 impact specialist finance will provide advice having assessed the clients demands and needs (in respect of Mortgages and non-investment protection) and conduct a holistic analysis of the client’s mortgage and non-investment protection plans that fall within the regulated permission of impact specialist finance, and make personal recommendations in these areas.
3.3 impact specialist finance will use the information provided by the client and cannot be held responsible for any non-disclosed details that may subsequently effect the application or lender decision where it would be reasonably expected for the client to make impact specialist finance aware of such information.
3.4 The lender's decision is always final and is based upon receipt of a completed application form or Decision in Principle form and supporting documents.
3.5 impact specialist finance recommends that clients should not instruct solicitors and incur costs until case has been fully agreed by the lender in question.

4. Payment

4.1 A processing fee (including valuation fee) will be required with the mortgage application. Our actual fees are available in PDF format on request.
4.2 Payments for services will be made to impact specialist finance and not to a named individual.

5. Cessation of the Agreement

5.1 The client agrees to settle in full any outstanding payments due to impact specialist finance at the time of the termination of their agreement. impact specialist finance agrees to provide the client with full details of all incomplete transactions at the time of the termination of the agreement, to assist the client in achieving completion of these.

6. Marketing

6.1 impact specialist finance will not use the client’s personal details for the purpose of marketing other services and products offered by impact specialist finance, unless the client has recorded and expressed willingness and consent to receive such marketing within the registration and application processes. The Privacy policy can be accessed here.

7. Authorisation and Regulation

7.1 impact specialist finance is authorised and regulated by the Financial Conduct Authority. In Partnership’s Financial Conduct Authority registration number is 810314.

The address of the Financial Conduct Authority is:

12 Endeavour Square
London
E20 1JN

7.2 impact specialist finance‘s permitted business is advising, arranging (bringing about) transactions in home purchase plans, home reversion plans, investments, P2P agreements, pension transfers, pension opt outs, regulated mortgages, consumer buy to lets, business buy to lets and non-investment insurances.
7.3 You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.

8. Conflicts of Interest

8.1 impact specialist finance will always act honestly, fairly and professionally when conducting business with you.
8.2 impact specialist finance will make you aware of the existence of any conflict of interest that we are aware of, which arises between the work we are doing for you and any of our other clients or ourselves, and obtain your consent to continue before we carry out your instructions.
8.3 impact specialist finance will take all reasonable steps to prevent conflicts of interest and to ensure your fair treatment where one does arise. A copy of our conflict of interest policy is available upon request.

9. Compensation Information

9.1 impact specialist finance meets the requirements of the FCA rules regarding financial resources, including provisions regarding holding and maintaining appropriate professional indemnity insurance.
9.2 We are also covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. The value of this compensation depends on the type of business and the circumstances of the claim, as follows:

Insurance - Insurance advising and arranging is covered for 90% of the claim without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.

Home Finance Products - Mortgages, Home Purchase Plans and Equity Release advising and arranging is covered up to a maximum limit of £50,000.

9.3 Further information about compensation scheme arrangements is available from the FSCS.

10. Client Money

10.1 We do not have the authority to hold client money and do not operate a client account for the receipt and payment of client money in respect of investment transactions. All client money should be paid to the product provider concerned.

11. Confidentiality and Data Protection

11.1. Some or all of the information supplied to impact specialist finance in connection with an Enquiry, Decision in Principal or Application will be held on computer and paper and will comprise Personal Data (as defined by the DPA / GDPR). Unless required to do so by law, we will not disclose such information to anyone else other than the lender and their third parties to assist in the provision and servicing of your application.
11.2. Please note that telephone calls may be recorded or monitored for security or training purposes.
11.3 We will only contact you for Marketing purposes as mentioned in 6.1.

12. Other Benefits

12.1 From time to time we may receive other benefits from institutions that we introduce a customer to. These other benefits can be in the form of monetary or non-monetary benefits and are intended to enhance the service we can provide to our clients. We agree to provide you with details of any monetary or non-monetary benefit received in relation to any transaction completed for you upon request.

13. Disputes Resolution

13.1 If you wish to register a complaint please contact us, or alternatively you may contact:

In Writing: The Compliance Department, 24 Carfax, Horsham West Sussex, RH12 1EB

By Phone: 01403 27 26 25

By Email: [email protected]

Further details of how we handle complaints are available on request. (For information on our customer complaint handling process, click here.)

13.2 If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Their contact details are:

In Writing: The Financial Ombudsmen Services, Exchange Tower, London, E14 9SR

By Phone: 0800 023 4567

By Email: [email protected]

14. Law and Jurisdiction

14.1 You agree that our agreement shall be governed and shall be construed in accordance with English Law, and that the parties shall submit to the exclusive jurisdiction of the English Courts in the event that any dispute cannot be settled under the Disputes Resolution term.

If you have any further questions or require any further information regarding these Terms and Conditions, please contact impact specialist finance:


In Writing: 24 Carfax, Horsham, West Sussex, RH2 1EB

By Phone: 01403 272625

By Email: [email protected]

v1 01/04/2018

Opening Times

Monday to Friday: 9:00 - 17:30
Saturday: 9:00 - 14:30
Sunday: Closed

Contact Details

impact House, 24 Carfax,
Horsham, West Sussex RH12 1EB
Phone: 01403 272625
Email: [email protected]